Services
Transform Customer Support into a Smart, Measurable Experience
We provide an end-to-end system that covers calls, live chat, CRM integration, and actionable reporting. Everything you need to deliver a seamless, strategic, and data-driven customer experience.
services
Tailored Services for Your Success
We help small and medium-sized businesses in the eCommerce sector deliver 24/7 support, professional customer service through an integrated ecosystem that includes:
Smart Call Center Solutions
Hotline numbers (9200 / 800)
Customer Service Outsourcing via external call center teams
AI-powered Chatbots & Automated Messaging
Official WhatsApp Business API Integration
Real-time Live Chat Support
Integrated solutions that work smoothly and without technical complexity.
chatbot
Communication Challenges for Modern Businesses:
Slow responses reduce customer satisfaction and trust
Disconnected communication channels weaken the customer experience
Sales opportunities are lost due to poor service or delayed follow-ups
Limited insight into team performance hinders good decision-making
Strategic Solutions Designed to Represent Your Brand
At CallVa, we offer flexible, integrated services that professionally manage your customer experience and align smoothly with your operations acting as a natural extension of your internal team.
-End-to-end management of your customer calls, inquiries, and complaints as if handled by your own team.
Inbound calls (inquiries, complaints, order tracking).
utbound calls (offers, surveys, reactivation, loyalty programs).
24/7 support in multiple languages.
Call logging, monitoring, and performance evaluation.
we provide everything you need to design, launch, and operate your own cloud-based or on-premise call center, including:
Workflow and system design.
Call routing software and call recording/reporting tools.
Hardware and equipment setup.
Ongoing service quality monitoring.
An intelligent chatbot that answers instantly and adapts to customer behavior using AI.
Custom conversation flows.
Instant responses to FAQs.
Personalized product suggestions and promotions.
Reach your customers where they already are.
Automated and flexible messaging for different use cases.
Instant support via chatbot or human agent.
Alerts, confirmations, promotions.
Full integration with your systems and CallVa CRM.
One professional number for all your customer communication needs.
Official 9200 or toll-free 800 numbers.
Intelligent call routing system.
Call recording and reporting features.
Real-time support when your customer needs you most.
Trained, brand-aligned live agents.
Custom chat interface reflecting your brand’s identity.
Seamless escalation to calls or support tickets.