Unified number
One Number for a Smarter, Smoother Customer Experience
In a world of scattered communication channels, your customers need a simple and reliable way to reach you.
That’s why CallVa offers a Unified Business Number. a single, consistent point of contact that connects all your customers to your brand, providing a smooth, professional, and measurable experience
Hotline
What Is a Unified Business Number?
It’s a unified contact number, starting with 9200 or toll-free, starting with 800. It’s assigned to your company, acting as the single point of entry for all customer inquiries and calls, instead of using multiple, disparate numbers. The unified number is linked to an integrated call center system that intelligently distributes, routes, records, and analyzes calls, enabling you to evaluate calls and improve your team’s performance based on real numbers.
Callva
Why Use CallVa’s Unified Number Service?
We provide a complete solution that simplifies access for your customers and gives you full control over the communication experience:
A verified number starting with 9200 or toll-free 800
Smart call routing that distributes calls to the right department
Integration with either cloud-based or on-premise call center systems
Automatic call recording with playback and performance review
Regular performance reports including:Total calls, Wait times, Answer rates
A verified number starting with 9200 or toll-free 800
Indicators
What KPIs Can You Track?
Daily and weekly call volumes
Response and answer rates
Peak calling hours
Call distribution by department
Customer satisfaction based on call feedback